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Administrative Assistant
As an office professional, you only have to do one thing: everything! And there never seems to be enough time to do it all, much less learn how. But if you really want to ramp up your job performance – and add value to your employer – you need to take this Administrative Assistant course. This course offers an almost endless supply of savvy advice, great tips, proven tools, and powerful strategies for dealing with both everyday job responsibilities and requirements.
So whether you’re brushing up your skills, keeping up with new developments in business, increasing your own marketability, or just starting a challenging and rewarding career, this comprehensive course is just the right thing to move your career forward!
Prerequisite: None
Microsoft® Office (MOS) 365
If you're looking for a way to get up to speed quickly on the newest version of Microsoft 365, this course offers step-by-step instructions to make it easy. Office 365 has new features and tools to master, and whether you're upgrading from an earlier version or encountering the Office applications for the first time, you'll appreciate this simplified approach.
This course covers:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Access
- Microsoft Teams
NOTE: This course does NOT include the MS Office programs themselves. Students will need to have Office 365 already installed on their computers.
Becoming an Executive Assistant
The role of an Executive Assistant has evolved dramatically over the years. No longer just providing basic clerical and administrative support, they enhance the executive’s productivity while making their workload as seamless as possible. They also work in partnership with their executive and are proactive at managing time, relationships, and tasks. Are you new to the executive assistant role or are you currently in a support position looking to advance? By taking this course, you will be introduced to the necessary skills needed to become a successful and productive executive assistant.
** Course Subject to Change.
Administrative Assistant
After completing this course, you should be able to:
- Identify general office tasks and procedures
- Recognize types of office equipment and computer programs used in business
- Describe the fundamentals of working with a team, communication skills and developing presentations
- Recall record keeping procedures
- Identify the basic requirements for bookkeeping and accounting in the office
Microsoft® Office (MOS) 365
After completing this course, you should be able to:
- Recall ways to perform various tasks in Office 365
- Recognize ways to create, edit, and print documents in Word
- identify how to create and manage worksheets in Excel
- List the steps to develop presentations in PowerPoint
- Name the steps to manage email and calendars in Outlook
Becoming an Executive Assistant
After completing this course, you should be able to:
- Recall how the role of an executive assistant has changed and the skills needed to be successful
- Identify how to manage information, direct activities, and protect the executive
- Recognize how to support the executive and build relationships and networks
- Define the executive relationship, how to work together, and how to find balance
Administrative Assistant
Administrative Assistant Module 1
Typing Practice & Improvement
- Pre-Test Your Typing Ability
- Finger Positioning Exercises
- Typing Practice Games
- Typing Progress Tracking
- Improve Your Typing Skills
- Increase Your Typing Speed
Administrative Assistant Module 2
The Workplace
- Office Administrative
- Employer Expectations
- Employer/Employee Responsibilities
- What is a Professional?
- Your Professional Image
- Business Etiquette
Administrative Assistant Module 3
Working Ethically
- Goals and Accountability
- Workstation Organization
- Managing Workload
- Life Management
- Ethics: The Basics
- Characteristics of Ethical Organizations
- Making Ethical Choices
- Working Ethically
Administrative Assistant Module 4
Developing Customer Focus
- Teams at Work
- Team Process
- Contributing to the Team
- Effective Teams and Team Challenges
- Customer Focus
- Customer Strategies
- Customer Service Skills
- Handling Difficult Situations
Administrative Assistant Module 5
Communication Skills
- The Communication Process
- Listening Skills
- Verbal and Nonverbal Communication Skills
- Written Communication Skills
- Global Communication
- Workplace Collaboration Tools
- Telecommunications
- Security Issues
Administrative Assistant Module 6
Presentations and Planning
- Planning and Researching Presentations
- Writing Presentations
- Developing and Using Visual Aids
- Practice and Delivering Presentations
- Types of Meetings
- Meeting Formats
- Meeting Responsibilities
Administrative Assistant Module 7
Records Management
- Value of Records
- Storage Supplies, Equipment, Media
- Records Storage Systems
- Filing Procedures
- Filing Procedures for Electronic Records
- Preparing and Sending Outgoing Mail
- Handling Incoming Mail
Administrative Assistant Module 8
Business Travels and Financials
- Domestic Travel
- International Travel
- Cultural Differences
- Travel Procedures
- Financial Statements
- Employee Payroll
- Financial Forms and Transactions
- Bank Reconciliation
Administrative Assistant Module 9
Career Success
- Job Seeking
- Job Interview Skills
- Job Advancement and Changes
- Leading and Managing
- Leadership Traits
- Leadership Styles
- Leading People
**Outlines are subject to change, as courses and materials are updated.**
Microsoft® Office (MOS) 365
Microsoft Office 365 Module 1
Common Office Tasks
- Navigating the Office 365 Apps
- Forging Hyperlinks
- Undoing and Repeating Commands
- Refurbishing the Quick Access Toolbar
- Livening Up a Document with a Picture
Microsoft Office 365 Module 2
Word 365
- Cranking Out a Shiny, New Word Document
- Managing Margins
- Getting Acquainted with Styles
- Constructing a Table
- Correcting Spelling Slip-Ups
- Giving a Document a Makeover with a Theme
- Addressing an Envelope
- Keeping a Document Organized with an Outline
- Getting to Know Copilot
Microsoft Office 365 Module 3
Excel 365
- Getting Comfy with the Excel Window
- Selecting Cells and Ranges
- Editing a Cell
- Revamping a Worksheet
- Getting Started with Formulas
- Getting Quick Analyses from Excel
- Learning Some Crucial Chart Basics
- Getting Copilot on the Job
Microsoft Office 365 Module 4
PowerPoint 365
- Producing a New PowerPoint Presentation
- Adding a Slide to the Presentation
- Applying a Slide Theme
- Formatting Slide Text
- Animation Guidelines
- Setting Up a Slide Transition
- Adding Voice and Video
- Creating a Custom Slide Show
Microsoft Office 365 Module 5
Outlook 365
- Setting Up Your Accounts
- Getting Acquainted with Outlook
- Shipping Out a New Message
- Exploring the People App
- Adding a New Contact
- Working with Your Contacts
- Setting Up an Event
- Scheduling an All-Day Event
- Requesting a Meeting
Microsoft Office 365 Module 6
Access 365
- Understanding Access Databases
- Creating an Access Database
- Working in the Navigation Pane
- Entering Data
- Sorting Records
- Filtering Data
- Designing a Simple Query
- Getting Comfy with Query Criteria
- Using Calculations in Queries Like a Pro
Microsoft Office 365 Module 7
Microsoft Teams
- Personalizing Teams to Use It Effectively
- Managing and Working with a Team or Two
- Channels vs. Chats
- Sharing Files in a Team
- Getting a Meeting Off the Ground
Microsoft Office 365 Module 8
File Sharing and Collaborating
- Knowing when to Use OneDrive or SharePoint
- Syncing Office 365 Files to Your Devices
- Getting Started in OneDrive
- Managing Your OneDrive Content
- Getting Oriented with SharePoint
- Managing SharePoint Team Sites
- Protecting a Document from Mischief
- Commenting on a Word Document
Becoming an Executive Assistant
Executive Assistant Module 1
The Evolution of an Executive Assistant
Our first module discusses the evolution of the executive assistant through the years, including roles and responsibilities. We explore how to build trust, how to develop interpersonal and social skills, and how to provide value and benefits to executives.
- Evolution of the Executive Assistant
- Executive Assistant Value and Benefits
- Executive Partnership Model – Trust
- Values
- Interpersonal Skills, Social Skills, and Emotional Intelligence
Executive Assistant Module 2
Managing Information and Directing Activities
To be successful, you must always be one step ahead of your executive. In this module, we explore how to direct activities and manage priorities in the office. There is a constant battle between making plans and shuffling plans, so we discuss how to manage plans and information to fully benefit the executive.
- Directing Activities
- Priorities of the Executive Office
- Managing Information Flow and Access
- Protecting the Executive from Others
- Protecting the Executive from Themselves
Executive Assistant Module 3
Supporting, Promoting, and Networking
Some of the various roles of an executive assistant is a corporate networker, a relationship builder, and a relationship manager. We discuss all of those in this module, as well as how to support and promote initiatives and policies.
- Relationship Building
- Managing Key Stakeholder and Client Relationships
- Supporting and Promoting Executive Initiatives and Policies
- Building a Support Network
- External Networks
Executive Assistant Module 4
The Executive Relationship
To be successful and productive, the executive and the assistant must be able to work together efficiently and effectively. In the last few chapters of this course, we explore the assistant/executive partnership and performance measures.
- Finding Balance
- Working Together
- Position Descriptions
- Performance Measurement
- Functions
Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.
The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**
*A few courses still have physical materials.
Administrative Assistant
Upon successful completion of our Administrative Assistant course, students will be prepared for an entry-level job as an Administrative Assistant in an office setting and to sit for the NCCB national certification exam to become a Certified Administrative Assistant (CAA).Microsoft® Office (MOS) 365
Upon successful completion of our Microsoft Office 365 course, students will be prepared, in part, to sit for the Microsoft Office Specialist exam.
** Certification exams are not included in the cost of the course.**
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player