Category "Management & Leadership"

  • Manager's Guide to Performance Appraisals

    Managers, administrators, and supervisors in healthcare facilities have many tasks to juggle every day. Besides running the facility, building a strong care team, providing patient and client care, and keeping beds full, they also have many duties related to staff performance management. Facility leaders should consistently manage their staff member’s performance throughout the year, coaching away undesired behaviors and recognizing and rewarding desired behaviors. This ongoing cycle of performance management is then documented and used to give staff members their formal performance evaluat
  • Train the Trainer: Training Tactics

    Training includes acquiring new knowledge, skills, and behaviors while focusing on vocational and practical competencies. Training can be led by trainers who develop and carry out training daily or by subject matter experts brought in to train on specific topics and skills. Regardless of who conducts the training, trainers need to understand how to develop successful programs. This course discusses adult education, trainer competencies, and tactics for facilitating training effectively.
  • Train the Trainer: Training Skills

    Training provides a setting for adults to acquire new knowledge, skills, and behaviors with a focus on vocational and practical competencies. Training is led by professional trainers who spend their jobs focusing on developing training programs, but it is also led by subject matter experts who train on specific job skills. Regardless of who conducts the training, trainers need to understand dynamics of developing and presenting material in a successful method. This course discusses how trainers can hone their communication, feedback, questioning, presentation, and instructional skills.
  • How to Run a Business Meeting

    Business meetings provide the opportunity for groups to gather to discuss, plan, and identify gaps in organizational goals.
  • Project Management: An Overview

    Project management is the planning, organizing, directing, and controlling of company resources in the short-term with the purpose of completing specific goals. While there are a number of available methods, careful consideration should always be given to the "big picture" project objectives, timeline, cost, and the roles and responsibilities of participants and stakeholders. This course will discuss the basics of project management from the initiation process through execution and project closure.
  • Managing Inventory

    Regardless of the type of operation being managed, chances are that a company needs to keep supplies on hand that allows operations management to occur. Inventory is the amount and number of raw materials, parts, and finished products that an organization has in its possession at any given time. Four kinds of inventory are kept by companies: raw materials, component parts, work-in-process inventories, and finished goods. Uncontrolled inventory can lead to huge costs for a company, so managers need to measure their inventory well to prevent inventory costs from becoming too large.
  • Managing Operations

    Operations management is the process of managing the daily production of goods and services, a key part of a manager's job. The management of service operations and product operations is quite different. A key assumption in the service industry is that success depends on how well its employees deliver their services to customers. Manufacturing operations can be classified according to the amount of processing or assembly that occurs after a customer order is received.
  • Managing Productivity and Quality

    Operations management is the process of managing the daily production of goods and services, a key part of a manager's job. Organizations depend on both the quality of its products and services and on productivity. Productivity is a measure of performance that indicates how many inputs it takes to create an output, and is measured as either partial productivity or multi-factor productivity.
  • Accessing and Sharing Information

    Information technologies are letting companies communicate, share, and provide data access to workers, managers, suppliers, and customers in ways that were unthinkable just a few years ago. Three types of information technologies are used by managers and workers inside organizations to access and share information: executive information systems, intranets, and corporate portals. Information technologies like electronic data interchange, extranets, web services, and the internet let companies easily share data with external groups like suppliers and customers.
  • Capturing, Processing, and Protecting Information

    How people obtain and share information has clearly changed in recent decades. There are two basic methods of obtaining information, manually and electronically. Once obtained, information needs to be processed, which means transforming raw data into meaningful information that can be applied to business decision making. Information must also be protected by ensuring that data are reliably and consistently retrievable in a usable format for authorized users but no one else.